Privacy Policy
Last Updated: 9 February 2026
MDR Home Improvements (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Australian privacy laws.
1. Business Details
Business Name: MDR Home Improvements
ABN: 38 930 299 824
Location: Bayswater, Victoria, Australia
Email: sales@mdrhomeimprovements.com.au
Phone: 0401 059 831
2. Information We Collect
Personal Information
- Name
- Email address
- Phone number
- Delivery and billing address
- Payment information
- Enquiry and service details
- Order history
Automatically Collected Information
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
3. How We Collect Information
We collect information when you:
- Place an order through our website
- Request a quote or service
- Contact us by phone or email
- Subscribe to marketing communications
- Visit and browse our website
4. How We Use Your Information
- Provide garage door servicing, repairs, and automation
- Process online orders and payments
- Arrange delivery or warehouse collection
- Provide customer support
- Send service updates and notifications
- Send promotional emails and SMS messages
- Improve website performance
- Comply with legal obligations
5. Third-Party Suppliers and Service Providers
Some products sold on our website are supplied and fulfilled by third-party suppliers. We may share necessary customer information with these suppliers for order processing and delivery.
We may also share information with:
- Payment processors
- Website hosting providers
- Courier and freight companies
- Marketing platforms
- Professional advisers and regulators where required
6. Payments and Financial Information
We accept Visa and Mastercard payments. Payment details are processed securely by third-party payment providers. We do not store full credit card information.
7. Marketing Communications
By providing your contact details, you consent to receiving email and SMS marketing communications from us. You may unsubscribe at any time using the link provided or by contacting us.
8. Cookies and Tracking
We use cookies and similar technologies to analyse traffic and improve user experience. You may disable cookies in your browser settings.
9. Data Security
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. However, no online system is completely secure.
10. Access and Correction
You may request access to or correction of your personal information by contacting us.
11. Third-Party Websites
Our website may contain links to external websites. We are not responsible for their privacy practices.
12. Changes to This Policy
This policy may be updated from time to time. Changes will be published on this page.
13. Contact Us
Email: sales@mdrhomeimprovements.com.au
Phone: 0401 059 831